AN APPRAISAL OF THE CHALLENGES OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT
ABSTRACT
The study is an appraisal of the challenges of effective service delivery in government owned establishment. a case study of anambra broadcasting service (abs). The sample selected for the study was one hunded and thirty-five (135) out of the total population of four hundred (400) which comprises both the junior and senior staff of the establishment. Data for this study were gathered by means of questionnaires which were distributed to the respondent and collected by the researcher himself. one hundred and thirty-five (135) questionnaires were distributed to the staff of abs but only one hundred and twenty five were retrieved at the end. The researcher found the use of percentage as the most appropriate method of analyzing the data collected. findings revealed that inadequate fund, absolute equipment and managerial inefficiency are some of the problems facing abs awka. Based on the findings, the researcher therefore made the following recommendations: provision of adequate fund, sound equipment adequate working materials to the establishment to help solve the problems often encountered in the establishment. The researcher then concludes that provision of adequate fund and sound equipment will help the establishment to achieve their objectives.
CHAPTER ONE
1.0 INTRODUCTION
This work is based on problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka.
Effective service delivery is a pre-requisite for the growth and survival of any government owned establishment. It is pertinent to know that ineffective service delivery in any government owned establishment hamper the achievement of its target objectives and growth.
Management in many establishment especially government owned is faced with numerous problems which in turn affects the effective service delivery of such an establishment. It is therefore in the light of the forgoing that aroused my interest to embark on this research study with a view to finding out the causes, effects and suggest solutions to the problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting Service ABS Awka.
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