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AN INVESTIGATION INTO THE MANAGEMENT OF EMPLOYEE GRIEVANCE IN NIGERIAN PUBLIC CORPORATIONS

ABSTRACT

This research investigation is about the management of employee grievances in the public corporations. However, this project focused on the management of employee grievances in Nigeria Railways Corporation, Bauchi State. The statement of the problem in this research is to investigate how employees needs arise in such organization and the consequence that emerge when these needs are not satisfied. It is assumed that when employees needs are not satisfied, grievances emerge and this situation in turn affects job satisfaction, production and service delivery therefore, this study falls under organizational behaviour. Research questions were formulated to guide the major activities of this project in terms of methodology. This study is descriptive and explanatory. Survey methods have been used to generate data for analysis. The major findings of this research reveals that the most significant source of employees grievances in Nigeria railway corporation is non implementation of contract of employment and new standard of rules and regulations are setup without due consultation with the employees. Among others, the employees salaries are inadequate. Based on these findings, it is now recommended that there is need to bridge the communication gap between the management and the employees. One of the major way of doing this is to avoid alteration in the employment contract without due consultation with the employees. Besides, employees should be properly motivated with adequate incentives packages and salaries. Conclusively therefore, employees should in the other hand put in their best in actualization the aims and objectives of Nigeria railway corporation. This is the shared understanding which will ensure relative industrial peace in Nigerian Public Corporation

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