CONFLICT RESOLUTION AS AN INSTRUCTIONAL TOOL FOR MANAGEMENT EFFECTIVENESS IN AN ORGANIZATION

CHAPTER ONE

INTRODUCTION

1.1  Background of the Study

Conflict is inevitable in every society as well as organization. It occurs within groups individuals, organization, government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann 2000). Conflict management skills is necessary for management of conflict in any organization. For any organization to be effective and efficient performing of its activities. Here is the need for mutual co-existence and understanding among members of the organization. However, conflict within an organization can emerged as a result of individuals difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).

Conflict is generated from emotions and frustration and has a detrimental impact on group or organizational outcomes i.e. information processing ability. Cognitive function of group members, attribution of group members behavior group loyalty. Work group commitment intent to stay in the present organization and job satisfaction (Jameson 2007).

Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together. Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages. In the recent past organize labour, government and owners of enterprise have been constraint with the problem of industrial conflict, hence conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare.

Jornab (2007), urges that agitation by worker unions for improved condition of service and other welfare package are almost always not in consonance with the interest and expectation of employers the very foundation of industrial conflicts.

Hence, the need to examine conflict resolution as a tool for effective management in SSABML very imperative.

1.2     Statement of Problem

Productivity in most organization have comparatively taken a nosedive sequence to frequent industrial conflict, the frequent agitation by workers for improved working condition and other workers interest and right. Hence optimal productivity has been hampered because of frequent industrial conflict as such many organizations has restored to different means of resolving such conflict because of its intended negative consequences such as down toll, which will affect sales, production decline, patronage and profit margin.

1.3       Objective of the Study

The objective of the study are as follows:

1. To identify the causes of conflict in SSABML

2. To examine the relevance of effective conflict management in SSABML

3. To examine the criteria for effective conflict resolution in SSABML

4. To proper possible  solution to conflict in SSABML

1.4    Significance of the Study

The study will be beneficial to corporate organization especially SSABML as they utilize the finding in policy formulation regarding conflict management in their organization. The study