AN EVALUATION OF THE EFFECT OF TRAINING AND DEVELOPMENT ON STAFF EFFICIENCY IN THE BANKING SECTOR

ABSTRACT

This study aimed at establishing the Impact of Employees’ Training and Development on organizational Performance of First Bank, Nigeria Plc and also to establish differences between productivity of employees before and after the training. The study adopted descriptive survey design which was of ‘expos-facto design. Three hypotheses were postulated to guide the study. Four Hundred and Twenty Four (424) samples were selected for the study through random sampling techniques. Researcher’s self designed questionnaires tagged “Training and Development Questionnaire (TDQ)”; and “Organizational Performance Evaluation Questionnaire (OPEQ)” were used for the study. Data collected were analyzed using Pearson Product Moment Correlation Co-efficient(r) and t-test statistical tools tested at 0.05 level of significance. The result shows significant relationship between employees’ training and development and organizational performance; the result also shows significant relationship between the provision of training and development and employees’ skills acquisition. Furthermore, the result shows significant differences between productivity of staff before and after the training. Based on these results of the finding, the study recommended that management of First bank organizations should make it a point of duty to establish a well structured policy for their staff’s training and development; also, training of staff should be followed strictly by motivation, consistent supervision and freedom for trainees to practice their new skills so as to ensure maximum job satisfaction and labour stability.

INTRODUCTION

The commercial banks in Nigeria are replete with tales of change. There was a time when customers would spend the whole day in the bank before any successful transaction could be made. In fact, customers dreaded going to the banks. During that era (1970s – late 1990), a tally number would be issued to customers who queued to take their turns. In most cases, customers would wait for the working hours of the day without successful transaction and by 4:00pm, all banking businesses would have ended. Today, the story has changed due to technological revolution and development that has greeted banking industry (O. A. Adenuga, personal communication, August 20, 2014). The Central Bank oNigeria (CBN) on July 6 2004, reformed the financial system by increasing the capital base of banks to N25 billion. The reform led to merger and acquisition which reduced the number of banks in Nigeria from 89 to 25. In reality, new banks have emerged that have either sent older ones out of business or made them unproductive with the reality of time. With the recent reforms, Nigerian banks are undergoing e-banking operating 24hours daily. An investigation revealed that some banks were considering the establishment of more e-branches where transactions would be made electronically; the e-branches will have only one bank official, who will assist customers that are not literate. This new reform calls for training bank employees in the use of different electronic gadgets so as to cope with the present challenges in order to enhance their organizational performance