AN ASSESSMENT OF CONFLICT RESOLUTION AND MANAGEMENT AS STRATEGY FOR IMPROVING ORGANIZATIONAL EFFICIENCY.

ABSTRACT

We have been studying a critical issue on the shore of conflict in an organization, it’s so crucial that every hand has to be on deck to salvage this debilitating situation this back bone of any meaningful development is conflict in an organization. It can be arrested or resolved depending on the approach.  A sure way of maintaining a set standard of resolution of conflict is by encouraging these workers on areas of manpower training and development.  The need for staff orientation as it helps to subside conflict re-occurrence in this organization. In this study, we have looked into various ways of eradiating this “ailing situation, the causes, sources of conflict in an organization, also the approaches, strategies to management of conflicts the appropriate ways.  To help the organization is to identify how efficiency can be increased in an organization through proper appreciation of the causes and mechanism for conflict resolution.  Based on the findings of the study, the researcher therefore makes the following recommendations that use of dominance arising by virtue of organization functionaries, formal authority should be de-emphasized and the sue of bargaining encored or encouraged.  This is because dominance may no longer, while in bargaining both sides are aware of mutual dependence and would continue to co-operate this conflict is battled or resolved.  This implies that in bargaining attention is focused on a continuum of attitudes. And attitude change such as from open hostility to a closer co-operation.  Management should introduce the use of an influential man in the sue of hierarchy who can facilitate communication and ensure that the subordinates can confide and bring their problem to him before the conflict expands and becomes compacted